At RAMS Robotics, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

1. Information We Collect

We may collect the following personal information:

- Personal Identification Information: Name, email address, phone number, and postal address.
- Order Information: Billing and shipping addresses, payment details.
- Device Information: IP address, browser type, and device information when you use our website.
- Interaction Data: Any communications you have with us, including emails, contact form submissions, and service inquiries.

2. **How We Use Your Information**

We use the personal information we collect for the following purposes:

- To process your orders, including managing payments, shipping, and notifications.
- To respond to inquiries and provide customer support.
- To improve our products and services, including user experience on our website.
- To send you marketing communications, where you have consented.
- To comply with legal obligations, such as accounting and tax records.

3. **Legal Basis for Processing**

Under the GDPR, we rely on the following lawful bases for processing your personal data:

- **Contractual Necessity**: Processing your information to fulfill a contract, such as processing your orders.
- **Legitimate Interests**: Using your information to improve our services, respond to inquiries, and offer support.
- **Consent**: For marketing communications, where you have given your explicit consent.
- **Legal Obligations**: Compliance with legal obligations, such as tax reporting.

4. **How We Protect Your Data**

We take the security of your personal data seriously and have implemented appropriate physical, technical, and organizational measures to safeguard your information. These include:

- Secure storage systems.
- Encrypted payment processing.
- Access controls to limit who can access your personal information.

5. **Data Retention**

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

- **Order Data**: Retained for 7 years as required for tax and audit purposes.
- **Marketing Data**: Retained until you withdraw your consent or request deletion.

6. **Your Rights**

Under the GDPR, you have several rights regarding your personal data:

- **Access**: You can request a copy of the personal data we hold about you.
- **Rectification**: You have the right to correct any incorrect or incomplete data.
- **Erasure**: You can request that we delete your personal data.
- **Restriction**: You can ask us to restrict how we process your data.
- **Data Portability**: You have the right to receive your data in a structured, machine-readable format.
- **Objection**: You can object to us processing your data in certain circumstances, such as for direct marketing.
- **Withdraw Consent**: You may withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at **[insert email address]**.

7. **Sharing Your Information**

We do not share, sell, or rent your personal information to third parties, except in the following circumstances:

- With service providers who assist us in operating our business, such as payment processors and delivery companies.
- Where required by law or to protect our rights and safety.

We ensure that any third parties who process your data do so under a contract that complies with GDPR and protects your information.

8. **International Transfers**

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:

- Standard Contractual Clauses approved by the European Commission.
- Transfers to organizations with Privacy Shield certification (if applicable).

9. **Cookies and Tracking Technologies**

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and target ads. For more detailed information, please refer to our [Cookie Policy] [Link to Cookie Policy].

10. **Changes to This Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We encourage you to review this policy periodically for any updates.

11. **Contact Us**

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

RAMS Robotics
07784 333231
info@ramsrobotics.co.uk